FAQ


About SneakerDon.com


What makes Sneaker Don™ different?

Sneaker Don™ is a first authentic sneaker marketplace where you can buy, sell and even purchase more products with earned balance. By creating an account you will be able to shop faster, be up to date on an order's status, keep track of the orders you have previously made, as well as sell your sneakers at marketplace and request payments or buy more products.

Is it safe to use my credit card with SneakerDon.com?

Absolutely. We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology.

SLL2SLL


General Questions


Is any product that Sneaker Don™ sells brand new and 100% original?

Every product is guaranteed 100% authentic and brand new, no used items. For consignment marketplace we only accept sneakers in brand new condition with original boxes.

Does any other customer know any of my information, such as sneakers that I buy or sell, my balance or history with Sneaker Don™ , etc?

No, this information is private and it belongs to you. No other user of Sneaker Don™ has accsess to our account and it is secured via SSL (Secure Socket Layer) Technology.

What size should I pick when I order sneakers?

Size is a personal preference, but we do recommend check out our international conversion chart & your real shoe size to get a better understanding and make the right choice.


Delivery & Return


When will my order arrive?

Order processing can take up to seven business days before items are boxed, labeled and shipped out. Once an order ships, the customer will receive an e-mail notification with their tracking information.

International customers are responsible for any additional fees or taxes after an item ships.

What is Sneaker Don™’s return policy?

All sales at SneakerDon.com are final, meaning no returns or exchanges. SneakerDon.com is a consignment marketplace, meaning products in stock are provided by independent consignors.

If you have any questions or concerns about specific item on SneakerDon.com, please contact us before purchasing.


Payment Information


Which methods of payment do you accept?

We accept Visa, MasterCard, American Express, Discover Cards & PayPal.

Payment

Do you accept Cashier's Checks or Money Orders?

No, we currently do not accept any cashier’s checks or money orders.